Stay on Top of Every Task with Ticketing System Light

Timly’s Ticketing System Light makes it easy to assign, track, and manage tasks like maintenance, repairs, and support requests. With a clear overview of statuses and progress, you’ll always know what’s happening. Standardized ticketing helps streamline workflows, reduce manual follow-ups, and boost efficiency across your team.

Schedule a Tour

Start A Free Trial

(No credit card required)

Ticketing System Light: Create, Assign, Monitor

Create Tasks

Generate tickets for upcoming tasks

Assign Tickets

Use a dropdown to assign tickets to employees

Transparent Communication

Comments and status updates provide clarity

Attach Documents

Add documents and image files to tickets

Flexible Ticket Design

Add any necessary attributes to a ticket

Custom Intervals

Set tasks as one-time or recurring

Create Tickets Easily

Flexible Ticket Creation

Create templates for any type of task. Assign tickets to relevant assets—either as one-time or recurring tasks.

Customize Attributes

Add required attributes to ensure all necessary details are included. Adapt tickets to fit your company’s specific workflows.

Store Files

Attach images and documents directly to each ticket. Clearly document damages and link detailed work instructions.

Assign to Employees

Allocate tickets to the responsible employee. They are automatically notified and granted the necessary permissions.

Ticketing System Light Maintenance Manager tracking tasks and work progress

Timly Ticketing System Light Maintenance Manager for assigning maintenance jobs

Transparent Handling of Tasks

Ticketing System Light Maintenance Manager improving workflow efficiency

Ticketing System Light Maintenance Manager for organizing maintenance and repairs

Maximum Transparency

All involved parties have access to a ticket. Task details and real-time progress updates eliminate the need for unnecessary follow-ups.

Integrated Comment Function

Comments can be added and saved directly within the ticket. Enables an easily accessible exchange of information.

Current Progress Status

Multiple status options allow for systematic progress tracking. Updates are directly visible within the ticket’s basic details.

Set Up Observers

Assign observers to a ticket for additional oversight. Observers can include supervisors or external service providers.

Paperless Communication

Automatic Update Notifications

Status updates are sent automatically to assigned team members. Updates include detailed information on progress and timing changes.

Forward Comments

When a participant is mentioned in a comment, they receive the content via email. Ensures that key contacts never miss important information.

Digital Signatures

Once a task is completed, the responsible employee digitally signs the ticket. Adds an extra layer of legal security, especially for critical tasks.

Reminders for Due Tickets

Weekly summaries notify responsible parties of upcoming due tickets. Helps prevent missed deadlines and eliminates the need for unnecessary follow-ups.

Streamline task management with Ticketing System Light Maintenance Manager

Ticketing System Light for tracking maintenance tasks

Technical Documentation

Access the Quick Guide

Frequently Asked Questions

Why does it help to manage tasks with tickets?

Work instructions and task statuses are clearly documented and accessible to all involved parties. Team members can track progress, add comments, and avoid unnecessary follow-ups which saves time, especially when teams work in different locations or on shifts.

Are ticket systems a good idea for small businesses?

Yes, especially for small craft and trade businesses. A ticketing system simplifies workflows by allowing defects to be reported immediately on-site. This eliminates duplicate data entry and saves time. For example, workshop employees can quickly view images of damages and order replacement parts without delays.

Can all scheduled tasks for assets be recorded as tickets in Timly?

Yes. Tickets can be fully customized, including names, attributes, and assignments. This flexibility allows you to document and track any type of task related to your inventory.

How do ticket templates work in Timly?

Upcoming tasks are systematically recorded and can be assigned to all relevant assets. Multiple selections are possible, making ticket management simple and efficient.