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Company Overview

HAUSER Kühlmöbel und Kältetechnik GmbH, headquartered in Linz, Austria, has been an internationally sought-after full-service provider of energy-efficient refrigeration units and innovative cooling technology for over 75 years.

With around 1,200 employees, the company serves customers in 15 countries—including major supermarket chains, gas stations, and industrial clients.

From planning and construction to maintenance, HAUSER provides complete end-to-end solutions. Beyond refrigeration expertise, the company also offers comprehensive service, spatial planning, and sustainable building technology. To meet rising demands for transparency, efficiency, and traceability, HAUSER digitized its tool management and employee training processes in 2021 using Timly inventory software.

The Challenge

HAUSER equips supermarkets, gas stations, and other large customers with refrigerated display cases, counters, and cooling systems. The daily use of thousands of tools made precise management essential.

Until 2021, the company lacked a digital solution for transparency and efficiency.

Key challenges included:

  • No overview of tools and their locations.
  • Materials were only returned when employees changed roles—leading to high equipment loss.
  • Long downtime: repairs could take up to three weeks, even though they could be completed in two days.
  • Unclear responsibilities for defects and maintenance.
  • No central overview of inspection obligations, TÜV certificates, and training requirements.

HAUSER needed a solution that would integrate tool management, maintenance planning, and employee qualifications in a single system.

The Solution

Timly-at-HAUSER

After an online presentation of Timly and extensive testing with a demo version, the choice was clear: Timly combines all necessary functions in one centralized system.

Key steps included:

  1. Implementation of a digital inventory management system combined with an electronic personnel file.
  2. Tagging all equipment with QR codes for unique identification.
  3. Mobile access: employees can use smartphones to access all information, report defects, or check deadlines.
  4. Automated reminders for maintenance, inspections, and training.
  5. Role-based access rights for transparent responsibilities.

“In my opinion, the one-time effort was manageable. Of course, if you want order afterwards, you have to invest a bit of time in advance, but you definitely make up for the time in daily use with Timly.“

Sascha
Gusenbauer
Team Leader Disposition Assembly
HAUSER Kühlmöbel und Kältetechnik GmbH
Sascha Gusenbauer

The Results

With Timly, HAUSER now enjoys significantly higher efficiency and transparency in daily operations:

  • Repair times reduced from weeks to just a few days.
  • Tool losses nearly eliminated.
  • Clear responsibilities and improved communication between technicians and administration.
  • Automatic notifications for maintenance deadlines and certificates.
  • Organized tracking of employee training and qualifications in the digital personnel file.
  • Time savings in maintenance management through a centralized maintenance planner.
  • Increased responsibility and care when handling equipment.

Employees especially appreciate the ease of use: a quick QR code scan provides all key equipment information, documentation, or allows immediate defect reporting.

Key Takeaways

  • A central platform for inventory and personnel management reduces workload and errors.
  • Digitization improves both efficiency and employee satisfaction.
  • Transparency builds trust and strengthens accountability within the team.
  • Successful implementation requires early employee involvement and practical testing.
  • With Timly, HAUSER has a future-proof solution that grows and adapts to new requirements.