Streamline Task Management with Ticketing System Pro
Timly’s Ticketing System Pro adapts to your workflows, making it easy to track, assign, and document tasks related to inventory and equipment. With a clear, structured system, you can boost efficiency, improve team coordination, and ensure compliance, all in one place.
(No credit card required)
Ticketing System Pro: Record, Monitor, Document
Flexible Tickets
Freely customizable attributes for each organizational unit
Easy Assignment
Automatic or manual — whichever you prefer
Attach Files
Directly link documents and images
Custom Adjustments
Restrict ticket types, freely configure status options
Permanent Log
All content is permanently documented
PDF Documentation
Generate PDF exports of tickets on demand
Create Tailored Tickets
Flexible Ticket Recording
Create tickets for upcoming tasks and appointments with fully customizable attributes. Assignments can also be automated if needed.
Templates for Organizational Units
Create and set up custom ticket templates tailored to specific work areas, ensuring consistent task management, streamlined processes, and clear communication across teams for each type of work.
Store Files
Attach images and documents directly to tickets, providing a clear visual record of damages and offering detailed work instructions, ensuring that all relevant information is easily accessible for accurate task execution.
Convenient Assignment
Assign tickets to specific contacts to reduce errors and improve workflow. Manual task assignments are also available when needed.
Full Control Over Tasks
Track Progress
Flexible status updates make sure everything is clear. Progress can be monitored in real time, and all status changes are automatically logged.
Guidelines for Ticket Types
Set detailed rules for ticket categories. Tickets can be restricted to specific work areas, and instructions or documentation requirements can be predefined.
Transparent Comments
Team members can add comments directly within a ticket. Comments can also be addressed to specific employees for better communication.
Assign Responsible Persons and Observers
Each ticket is assigned to a responsible employee. Additional observers can be added to receive updates and monitor progress.
Communication and Documentation
Automated Notifications
Responsible employees receive automatic reminders for upcoming deadlines and real-time status updates on assigned assets.
Add Signatures
Completed tickets can be digitally signed, providing legally secure documentation that ensures compliance, especially for safety-related tasks, and offers an easily accessible record for future reference.
Permanent Ticket History
All tickets and their details are permanently stored, allowing for easy verification and retrieval of task records.
Documentation via PDF File
Tickets can be easily exported as PDFs, allowing for seamless digital sharing or printing, ensuring clear, organized, and effective documentation that’s accessible when needed.
Technical Documentation
Frequently Asked Questions
How do tickets help structure workflows?
Modern work environments are often complex and have multiple locations. Tickets standardize task documentation and ensure transparent tracking. All team members have up-to-date information, eliminating unnecessary follow-ups and duplicate damage reports.
Light or Pro: Which Timly ticket system is right for my business?
The Ticketing System Light (Maintenance Manager) includes all essential features. The Pro version offers greater flexibility for ticket customization and documentation. Our team is happy to help you choose the best option for your needs.
Why is proper documentation important?
Especially in occupational safety, legal requirements mandate proper documentation. Timly’s ticketing system provides legally secure records of all completed actions. Inspection reports can be imported, and digital signatures confirm compliance.
What are the benefits of flexible ticket templates?
Workflows often differ between locations. With Timly, tickets can be assigned to specific organizational units, allowing work instructions, responsibilities, and other key details to be tailored accordingly.
Get to know all our functions
Get Started
Book a no-obligation online meeting with us today or start your free trial account directly.
(No credit card required)
