A Journey into Maintenance Management
Hotel Sonnenberg
Founding Year
2007
Headquarter
Kriens, Schweiz
Industry
Hospitality
Assets
1.000
The Challenge: Maximizing Maintenance Management
Cornel Untersee, Deputy Head of Technical Services at Hotel Sonnenberg
A success story is first and foremost a story, and to dive into it, it’s best to start with a brief introduction. Close your eyes and focus on the sound of the fresh wind rustling through the trees. Then open your eyes and take in the surroundings. Welcome to Kriens! More precisely, to Hotel Sonnenberg. Here, a breathtaking view that could compete with world wonders brings a smile to every visitor’s face.
Located 700 meters above sea level, this hotel offers a stunning view of the Swiss Alps. The restaurant, with a prime seat overlooking the surrounding nature, provides a culinary experience recognized by the renowned Gault & Millau Guide. The team is as warm and welcoming as the panorama itself, making this place a perfect retreat for vacationers.
Why did Hotel Sonnenberg choose a solution like Timly? As you can imagine, a hotel like this must manage its inventory as simply and efficiently as possible. However, the real challenge lay in maintenance management and the upkeep of machines, systems, and equipment.
Hotel Sonnenberg was already familiar with this issue. But through a digital solution, further potential for improvement was identified. As Cornel Untersee, Deputy Head of Technical Services at Hotel Sonnenberg, explains: “It is crucial for us that defects and problems are reported immediately so that we can fix them quickly. Before Timly, the reports came via SMS, phone, and email, which made the process very cumbersome.”
The Solution: A Ticketing System for Maintenance Management
Hotel Sonnenberg bid farewell to cumbersome processes and welcomed Timly, opening a new chapter in perfectly organized maintenance management. With Timly’s ticketing system, the technical team introduced an efficient method to manage malfunctions, defects, and deadlines. To understand what this really means, let’s imagine a situation once again!
Imagine you are responsible for the technical services at Hotel Sonnenberg. You start your workday and open your ticket overview in Timly. Immediately, you see that one of your team members has reported a machine malfunction (with a photo and additional details), or that the maintenance status of a tool has changed from ‘in progress’ to ‘completed’.
Hotel Sonnenberg has equipped its items with our QR code labels to always have access to all information
In short, with Timly’s ticketing system, the employees of Hotel Sonnenberg have an intuitive platform to manage, report, and document all maintenance-related activities. But that’s not all! They also utilize deadline management, which is particularly important in the hospitality industry—especially for safety reasons.
As in every hotel and hospitality operation, Hotel Sonnenberg must regularly conduct specific inspections and tests on equipment, such as fire extinguishers, which are strictly monitored.
Most used functions:
Improved Compliance
By centralizing data, tickets, documents, and deadlines related to the equipment, Timly ensures transparency. Deadline reminders also contribute to compliance with regulations.
Ticketing System
The Result: Intelligent Maintenance Management
“We primarily use the ticketing system in the technical services. It helps us be informed very quickly about problems and defects so that we can respond promptly. When a ticket is created, we not only check the defect but also look at the history of the item. ‘Has it been damaged before? Has it been repaired?’” – Cornel Untersee, Deputy Head of Technical Services at Hotel Sonnenberg.
A simple scan is sufficient to check the deadlines of an item or to report and document a malfunction
With Timly, the maintenance processes have been simplified and optimized. Malfunctions and defects are recorded, documented, and managed through the intuitive ticketing system. The ticket overview displays all active tickets and their assignments at a glance, and those responsible receive notifications about the progress of the work in real time via email.
The deadline management is also extremely efficient: Important dates are stored in Timly, and the responsible individuals receive an email notification as soon as a deadline is reached.
The star of this success story is — as you may have already guessed — the ticketing system. It should also be mentioned that Hotel Sonnenberg captures employee profiles (to assign them equipment), registers its devices (such as coffee machines), and assigns Timly QR code labels to them. A simple QR code scan is all it takes to access the digital file of a device or employee in Timly and find all relevant information, from documents to tickets.
In Timly, everything is perfectly interconnected: devices, employees, tickets, and deadlines. A simple scan is enough to immediately access the most important data. Our platform centralizes and secures inventory management, enabling efficient and smooth processes.
“Timly automates our processes, which helps us remain efficient. For me, Timly in one sentence means: Just check Timly!” – Cornel Untersee, Deputy Head of Technical Services at Hotel Sonnenberg.