SOS Aerzte & Timly
The Zurich emergency team of SOS Aerzte works around the clock to protect people’s health – every day of the year, in any weather. These missions are only possible with equipment that functions flawlessly and is perfectly maintained. With Timly, SOS Aerzte has fully digitalized its inventory and maintenance management, ensuring maximum equipment availability and full compliance in everyday medical operations.
Company Overview
SOS Aerzte was founded in Zurich in 1996, inspired by the French emergency medical model, and has since become a cornerstone of the city and region’s emergency medical care.
Around 35 employees are on call year-round, providing home visits and emergency medical services — whether for acute crises, severe illnesses, or support for elderly and vulnerable patients.
SOS Aerzte plays a central role in Zurich’s healthcare system, working closely with emergency centers, public authorities, and emergency services, and relying on modern technology, including emergency vehicles with authorized blue-light operation.
The Challenge
Being ready to respond 24/7 requires absolutely reliable equipment: medical devices, emergency kits, medications, vehicles, and consumables must always be available, inspected, and fully functional.
Before introducing Timly, inventory management was handled manually in Excel — a system that could no longer keep up with growing demands. Maintenance cycles and expiration dates had to be tracked without gaps to ensure compliance and guarantee the best possible patient care at all times.
The Solution
Since 2022, all assets — from emergency backpacks to service vehicles — have been digitally recorded and are managed with Timly.
One especially practical feature is the ability to set up medical vehicles in Timly as standalone units and directly assign equipment such as first-aid kits, defibrillators, fuel cards, or protective suits to them.
With customizable attributes and an intuitive dashboard, every deadline, maintenance appointment, and repair can be monitored and coordinated centrally. Email reminders and real-time visibility ensure that no important dates are missed.
Questions like “Where is the device?”, “Is it available and inspected?”, or “Who is responsible?” can now be answered within seconds — even on the go via the web app.
The Results
- Comprehensive digital management of 1,000 medical assets and vehicles
- Full compliance with maintenance and inspection requirements through automated scheduling
- Condition and location checks via dashboard and mobile app
- Assignment and management of critical equipment to locations or emergency teams
- Fast error and defect reporting directly from the app, including photos and documentation
- Around-the-clock operational readiness that supports life-saving work
Timly helps SOS Aerzte reliably maintain the highest standards in emergency care, giving staff more time for what truly matters: providing fast, safe medical assistance.
Key Takeaways
Digital inventory management is just as essential for small medical teams as it is for large hospitals — especially when deadlines, compliance, and availability can save lives.
Timly enables SOS Aerzte to proactively maintain equipment, minimize risks, and ensure constant operational readiness — delivering emergency care that everyone can depend on.
