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Company Overview

The city of Püttlingen in southwest Germany has a history dating back to 977. Today, it is home to around 18,300 residents and prides itself on being a modern, citizen-focused municipal administration.

Beyond the city hall and administrative offices, Püttlingen manages numerous facilities—from citizen service centers to daycare centers and municipal operations. Organization and transparency are key to delivering efficient public services.

The Challenge

In 2021, the municipal administration sought a better system to manage its growing IT infrastructure and other assets.

Existing processes were no longer sufficient to ensure oversight, assignment, and maintenance of devices spread across multiple locations. Cross-location management—from city hall to external facilities—was particularly time-consuming. The goal was a system that was easy for all staff to use, accelerated processes, and reduced administrative workload.

The Solution

With Timly, a comprehensive IT asset management system was implemented: all devices—from computers and printers to software licenses—are now digitally recorded and managed.

For each device group, individual data fields, maintenance schedules, warranties, and usage records can be centrally documented. Timly’s segmentation feature allows each location to access only the relevant assets, while everything remains centrally controlled, digital, and audit-ready.

Thanks to this clear and flexible structure, staff at all locations can maintain an overview at any time and assign tasks or schedule maintenance as needed.

The Results

  • Digital, organized inventory of 1,500 assets
  • Reliable tracking of location, responsible staff, and lifecycle for each asset
  • Efficient cross-location management for city hall, daycare centers, and more
  • Significantly reduced effort for maintenance, inspections, and administration
  • Better transparency and reporting through QR-code labels and an intuitive user interface
  • Noticeable relief for staff and faster processes across the administration

Key Takeaways

Digital inventory management makes public administration more flexible, transparent, and citizen-focused.

Püttlingen demonstrates that with Timly, modern administration is just a click away—resources are optimized, errors are minimized, and citizens benefit from more efficient processes.

Logo: Stadt Püttlingen