Company Overview

Founded in 2007 in the idyllic town of Kriens, Hotel Sonnenberg has become one of Switzerland’s premier retreats, offering some of the country’s most breathtaking views. This 4-star hotel features a restaurant recognized by the prestigious Gault & Millau Guide, as well as event and seminar facilities.

The team at this family-run hotel places great emphasis on hospitality, quality, and sustainability – as well as smooth, modern behind-the-scenes operations. With around 1,000 assets, ranging from kitchen appliances to event technology, the hotel relies on precise maintenance and inventory management to ensure seamless operations.

The Challenge

Efficient workflows are crucial in any professional hotel operation. For Hotel Sonnenberg, this meant managing an ever-growing number of devices, equipment, and tools – from espresso machines to fire extinguishers – reliably and on schedule.

Previously, defects and issues were reported manually via phone, SMS, or email. This labor-intensive process led to delays, lost information, and incomplete documentation. Tracking maintenance tasks and safety inspections was particularly challenging. Cornel Untersee, Deputy Head of Technical Services, explains: “It is crucial for us that defects and problems are reported immediately so that we can fix them quickly.”

The Solution

Hotel Sonnenberg implemented Timly software to digitize its maintenance and inventory management. At the heart of the solution is Timly’s integrated ticketing system.

Defects or malfunctions are now logged directly in the system, complete with photos, comments, and assigned responsibilities. Employees receive instant notifications and can track ticket status in real time – whether a problem is newly reported, in progress, or resolved.

Timly’s deadline management ensures compliance with legal inspection intervals. Maintenance schedules and safety checks, such as for fire extinguishers or electrical equipment, are automatically reminded and documented.

QR-code labels allow rapid identification of assets. A simple scan provides access to all relevant information, documents, maintenance history, and assigned personnel – centrally, mobile, and paperless.

The Results

  • Full transparency on the status of all maintenance and repair tasks.
  • Significantly reduced communication overhead and faster response times.
  • Complete documentation of every action – from reporting to completion.
  • Automatic deadline reminders ensure legal inspections are never missed.
  • Simplified asset assignments and clear responsibilities.
  • QR-code-based quick access to all relevant information.
  • A modern, digital system that proactively supports hotel operations and enhances service quality
Cornel Untersee summarizes: “Timly automates our processes, which helps us remain efficient. For me, Timly in one sentence means: Just check Timly!”

Key Takeaways

With Timly, Hotel Sonnenberg has not only digitized its maintenance processes but also laid the foundation for long-term operational reliability.

The intuitive combination of ticketing, deadline management, and digital inventory demonstrates how modern facility management in the hotel industry can be efficient, transparent, and dependable.

Timly shows how digital solutions work behind the scenes – so the guest experience stays flawless in the foreground.