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Company Overview

The BELFOR Group is the global market leader in damage management and restoration. Today, the group operates in 57 countries and employs over 14,000 people who respond to all types of damage incidents – from floods and storms to fires or contamination.

BELFOR acts with remarkable responsiveness, operating 24/7 to secure buildings, make them watertight and weatherproof again, then repair and restore them. This way, BELFOR (SUISSE) AG  employees help life return to normal — enabling companies to resume operations quickly and homeowners to safely return to their homes.

In Switzerland and internationally, BELFOR’s responsiveness, expertise, and efficiency make it a trusted partner capable of handling extreme situations.

The Challenge

To understand the challenges BELFOR (SUISSE) AG was facing, picture this:

A cold night brings torrential rain over a Swiss region. As basements flood and walls take on moisture, dozens of homes and businesses are waiting for help. That help comes from BELFOR (SUISSE) AG. Once a request for intervention is submitted, BELFOR (SUISSE) AG teams load their emergency response vehicles with the required equipment and head to the affected locations.

After setting up equipment at the first site, there’s no time to waste: they move on to the next one and repeat the process until every affected building is equipped. That’s where the first challenge appeared.

Challenge 1: Equipment Traceability On-Site

In emergency situations, logistics management becomes particularly complex: the top priority is to set up the necessary equipment at every affected site as quickly as possible. The first challenge that led BELFOR (Suisse) AG to look for a tool management solution was the lack of traceability for the equipment in use. Technicians simply didn’t have the time to scan barcodes or record where and when each device was used or left behind.

Challenge 2: Equipment Traceability Across Storage Facilities

The second challenge concerned inventory management.
BELFOR (SUISSE) AG maintains ten storage facilities throughout Switzerland. Without a precise tracking system and centralized visibility, it was difficult to know which facility held which equipment and in what quantities.

This visibility, however, is vital for an organization that often operates under tight deadlines. When a storm is forecast, teams must be able to anticipate needs, mobilize the right equipment, and deliver it quickly to affected areas. Having a clear and up-to-date overview of its equipment fleet was, therefore, absolutely essential for effective planning and maximum responsiveness.

The Solution

To tackle both challenges, BELFOR (SUISSE) AG digitalized its equipment management by adopting the Timly platform and pairing it with tracking devices.

Solving Challenge 1:

Each service vehicle is now equipped with a GPS tracker, and every device carries a Bluetooth tracker. Vehicles act as mobile tracking hubs. As long as a device remains in the vehicle, its location is continuously monitored. When the device is unloaded, Timly automatically records all important information (e.g., location, date, and time).

Solving Challenge 2: 

Each asset has a digital profile with its location, maintenance schedule, and responsible personnel. Managers have full visibility of inventory, and maintenance cycles are proactively tracked in Timly. This allows managers to immediately check which equipment is available while technicians on-site can focus on their work.

The Results

BELFOR (SUISSE) AG now relies on Timly to centralize all aspects of equipment management. Every asset is logged with its current location, condition, and availability. Managers can access a comprehensive, real-time overview of all resources in every storage facility.

When an emergency is imminent, they can anticipate demand — identifying where equipment is stored and coordinating transfers as needed. When a disaster strikes unexpectedly, technicians can react immediately, deploying and recording equipment automatically through Timly.

Thanks to Timly, coordinating and tracking hundreds of machines across the ten storage facilities has become efficient and reliable. Teams work faster, manage inventory better, and ensure that every disaster response is handled with maximum speed and accuracy.

This always up-to-date and precise overview saves BELFOR (Suisse) AG valuable time and resources. The Timly platform gives the teams full transparency over their equipment, allowing them to focus on what truly matters: performing their work as heroes in emergency situations efficiently and without losing time.

Key Takeaways

Even heroes need the right tools to stay effective.

Before Timly, tracking equipment across Switzerland was a challenge. Today, with Timly and integrated trackers, every asset is traceable in real time, and equipment management is centralized and transparent.

Managers can visualize inventories instantly, plan transfers, and allocate equipment precisely where it’s needed. On-site, technicians deploy materials confidently, knowing every detail — from location to condition — is automatically recorded.

With Timly, BELFOR (SUISSE) AG responds faster, operates more efficiently, and its teams can focus on what they do best: securing, protecting, and restoring.